Rohit Gupta

Servicenow Consultant @NTT DATA

Implemented modules like IT Service Management (ITSM), IT Operations management (ITOM) and IT Business Management (ITBM) from scratch and provides forms-based workflow application development. • Implemented Service Mapping for Enterprise critical and Business critical application. • Implemented Cloud Based Discovery for Container based platforms like Kubernetes and PCF (Pivotal Cloud Foundry). • Implemented Tag Based Mapping for Different Cloud Platforms like AWS, Azure, Google, and Container like (PCF, Kubernetes and Open Shift). • Designed and Implemented Event Management Integration of various tools like Dynatrace, Vrealize Network • Insights, BMC True Sight, Appnomics Heal, Control-M, etc.Rest API Integration is also implemented in some cases. • Configured Event rules, Event Feild Mapping, Alert Management rule, Flow designer, Assignment rules to create events, alerts and incidents. • Created more than 15 Custom Patterns for Homegrown Applications. • Discovery fixing to deliver a 93 percent accurate and complete CMDB. • CSDM Service Layer Integration and Adoption for the CMDB. • Held responsible for overall success of the ITOM project. • Implemented Service Mapping for Enterprise critical and Business critical application. • Set the CMBD and Asset data to 90 percent accuracy. This included the AS400s, kiosk, teller, mainframe equipment. All network discoverable equipment was included. • Improved overall performance of ServiceNow ITOM Space. • Worked on creating dashboard for CMDB to maintain the accuracy for customer requirements. • Conducted Regular Audits on CMDB.