Rohan Dayma

Data Scientist & Ai Engineer @UF Information Technology (UFIT)

Gainesville, FL, US

In my current role, I partner with IT and engineering teams to scope and launch AI-driven solutions, including a chatbot pilot designed to enhance user support across multiple portals. The initiative, adopted by over 56 users, improved support resolution accuracy by 23% and reduced handover friction by 27% through centralizing 150+ technical documents. I apply NLP workflows, model evaluation (precision, recall, F1), and knowledge audits to align AI outputs with functional needs while ensuring the solution is scalable and sustainable.My contributions extend beyond model development; I engage in stakeholder mapping, iterative testing, and cross-team knowledge transfer to ensure adoption and long-term value. By balancing technical depth with business alignment, I’ve supported the IT organization in embedding AI-driven processes into its support ecosystem, resulting in measurable improvements in user experience and operational efficiency.

University of Florida

Master of Science - MS, Management Information Systems, General

Savitribai Phule Pune University

Bachelor of Engineering - BE, Mechanical Engineering