Roger Antony
Technical Lead @Tech Mahindra
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WORK HISTORY
Technical Lead @Tech Mahindra
Chennai, IN
EDUCATION
Coimbatore Institute of Technology
Master’s Degree, Communication Engineering
Karunya University
Bachelor’s Degree, Electrical, Electronics and Communications Engineering
SKILLS
ABOUT ROGER ANTONY
Test Lead | Project Manager | Telecom Contact Center Transformation Specialist Seasoned Test Lead with over 12 years of experience in the telecommunications industry, specializing in manual testing, project management, and quality assurance for large-scale customer experience and contact center platforms.Proven expertise in delivering end-to-end testing strategies for complex IVR systems and Genesys Cloud CX implementations, driving major transformation projects that enhance customer interaction and operational efficiency. Skilled in leading cross-functional teams and managing stakeholder expectations across Agile and Waterfall environments. Core Competencies: • Manual Testing (functional, regression, UAT) in telecom environments • JIRA expert for test case management, defect tracking & Agile boards • Contact Center Modernization & IVR Optimization • Genesys Cloud CX Implementation & Validation • End-to-End Testing Lifecycle Ownership • Telecom Business Process Understanding & System Integration • Cross-Team Leadership & Project DeliveryMy passion lies in elevating customer service standards through rigorous testing and seamless deployment of cutting-edge telecom technologies. Whether supporting greenfield deployments or modernizing legacy platforms, I ensure that quality is embedded at every step. Let’s connect to collaborate on transforming telecom customer experiences.
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