Rodney May

Chief Engagement Officer @Vizo Financial Corporate CU

Middletown, PA, US

Progressive, results-driven executive with 29 years of experience in creating and driving strategies to enhance client engagement. Trusted partner skilled at working consultatively with all organizational units of a financial institution. Respected leader who models the corporate culture and excels at building motivated teams through trust and collaboration. Areas of ExpertiseClient engagement • Product strategy • Culture champion • Operational efficienciesFinancial acumen • Problem solving • Business development • Strategic planning • MergersProfessional Highlights• Developed and executed a new membership plan that raised over $150 million in new capital within a 2-year period.• Executed the consolidation of three separate department call centers resulting in one efficiently cross trained area that reduced operating expenses by annually.• Implemented investment services resulting in average annual income exceeding Led a cross-functional team in evolving a homebanking product that increased internal efficiencies and provided members with more automation.• Assisted in the merger/acquisition of two $1 billion credit unions by planning and executing the transition of all the new members’ accounts and services.Chief Engagement Officer (2016 - Present) Member of executive management reporting to CEO of a $4 billion financial institution. Primary focus on developing and executing strategies that continually improve the member experience. Direct and oversee all business development functions including marketing, investment sales, product sales, call center, back-office services, correspondent service implementation, core system support/implementation and member services.Other Developmental Assignments:Senior Vice President, Member Services (20••••16)Vice President, Member Services (20••••07) Assistant Vice President, Member Relations Corporate Account Manager

Penn State University

Bachelor of Humanities, Communications