Rodger Goforth

WORK HISTORY

EDUCATION

ABOUT RODGER GOFORTH

Acosta Sales and Marketing Company2005 - Currently 2011 - currently PBMA: Managing client proprietary systems and there marketing trade fund plans, working with clients on entering plans on spending for their customers, creating contracts for customers, resolving unpaid claims, working in customer portals to manage their price changes, promotional deals, and allowances; problem solving with customers and clients on any issues. Using Nielsen, IRI, Vendor Pulse, Scan Reports, Spin Reports, Shipment Reports, etc. to forecast and do post promotional analysis and manage return on investment (ROI) for marketing trade fund events. Create SOP’s for team procedures. Train and mentor new members on the team. Proficient in Microsoft Office: EXCEL/Pivot Tables, PowerPoint Presentations, and Outlook Email.20••••11Performance Analyst: Auditing the customer service and claims team for total quality management, making sure that the associates are following the company processes that we sell our clients, helping better company processes and procedures/adding value driven tasks, reporting recaps of monthly audits to the corporate management, analyzing data to help with associate training, Sarbanes/Oxley compliance.20••••11Claims Resolution & Clearing Analyst: Analyzed deduction invoices, contracts, planners, client proprietary systems to comply with Sarbanes/Oxley Laws, Standard Operation Procedures (SOP’s) and financial trade fund procedures. Also, applying funds to trade fund events within proprietary systems to clear claims. 2005 – 2007Order Analyst/Customer Service: Handled orders for customers and clients, provided excellent customer service to make sure orders delivered on time, pricing and off-invoice allowances was correct, researched issues for calculations and automation percentages. Additionally, worked on a special project to help our team reach the 80% automation goal of the company.