Rochelle Arthurs

Lead IT Business Change Manager - Digital Data and Technology @Network Rail

Milton Keynes, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2022 — Present

Lead IT Business Change Manager - Digital Data and Technology @Network Rail

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Milton Keynes, GB

Lead and manage the Business Change Management function within Strategy and Transformation.Current projects my team and I are leading and supporting: Windows 11 software upgrade and device refresh, Microsoft Company Portal, Microsoft Authenticator App rollout, Windows Hello, Microsoft Azure, PIR, Enhanced Demand Tool, Digital Academy, Microsoft Training, Tech Her and Co Pilot. Organisational change: Transformation (2 departments, IT & Telecoms merging as one), Equity Diversity and Inclusion, Rewards and Recognition scheme.*Develop and executed change management strategies for complex IT projects, ensuring successful adoption of new technologies and processes across multiple business units.*Engage stakeholders at all levels to gain buy-in and support for change initiatives, effectively addressing resistance and concerns.*Lead cross-functional project teams, providing guidance and direction to ensure project milestones were achieved within established timelines and budgets.Implemented change measurement and evaluation mechanisms, capturing key performance indicators and leveraging data for continuous improvement.*Develop and deliver training programs to enable employees to adapt to new IT solutions and maximize benefits.*Collaborate with governance bodies to establish IT change governance structures, ensuring compliance and alignment with organisational strategies.* Manage a pool of Business Change Managers and Business Change Specialists and assign them to a variety of programmes and/or projects.

EDUCATION

2013 — 2014

City & Guilds

Advanced NVQ Level 3, Level 3 NVQ Certificate/Diploma in Business and Administration

N/A

ARLA

Association of Residential Lettings Agents

2013 — 2013

Network Rail

Introduction to Management course

N/A

SAGE

ACT! STAGE LEVEL 1 & 2

1995 — 1997

BRIT School of Performing Arts

3 A Levels/ BTEC National Diploma, Musical Theatre

2013 — 2014

APPLE

Logic Pro X - Music Production Software

2007 — 2008

South Thames College

HND, Music Production and Business

2014 — 2014

Network Rail

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SKILLS

Project ManagementChange ManagementBenefits ManagementOffice AdministrationCustomer ServicePersonal AssistantSoftware DocumentationHead of AdministrationInterviewingAdministrative AssistanceManagementHuman ResourcesBusiness ChangeInterviewsProject PlanningTeamworkStakeholder EngagementSageMusic ProductionTrainingStakeholder ManagementBusiness EngagementTeam LeadershipStakeholder MappingExecutive AssistantMusic IndustryAdministrationEmployee TrainingWindows 7Office ManagementOffice 365Administrative AssistantsMicrosoft OfficeSales

ABOUT ROCHELLE ARTHURS

I am a forward-thinking Business Change Leader with a strong track record of delivering digital transformation, AI adoption, and organisational change across a large and complex UK enterprise. My work focuses on making technology simple, accessible, and empowering helping people confidently use tools like Microsoft 365, Power BI, and Copilot to improve the way they work and deliver meaningful results.With over a decade of transformation experience, I specialise in turning strategy into people centred action. I design engagement approaches, build adoption frameworks, and lead change initiatives that enable organisations to unlock the full value of their digital investments.My passion is empowering people. I thrive on helping teams build digital confidence, supporting leaders to shape more modern and inclusive workplaces, and guiding individuals as they grow their careers in an AI-enabled world. I believe that impactful change happens when people, processes, and technology align with clarity and purpose.Alongside my corporate role, I am the Founder of Tech Biz Toolkit, a digital learning platform providing practical tools, templates, training, and insights for Business Change and Digital Transformation professionals. Through Tech Biz Toolkit—and my growing podcast series featuring leaders from across the tech and innovation landscape I aim to make high-quality learning accessible and support professionals at every stage of their transformation journey.My work is supported by recognised credentials, including Microsoft Certified Trainer (MCT), Prosci Change Practitioner, and APMG Change Professional, and I proudly served as a Judge for MK Tech Week 2025, helping champion innovation and digital creativity.I am deeply committed to representation, digital inclusion, and expanding opportunities for underrepresented communities in tech.If you’re exploring collaboration, AI readiness, digital adoption, or transformation strategy, I’d love to connect.

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Rochelle Arthurs — Lead IT Business Change Manager - Digital Data and Technology at Network Rail in Milton Keynes, GB | Unifers