Rob Songer
Business Simplification Manager @HSBC
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WORK HISTORY
Business Simplification Manager @HSBC
London, GB
As a Business Simplification Manager at HSBC UK, I lead strategic initiatives aimed at reducing complexity, improving efficiency, and enhancing both customer and colleague experiences. I help identify and implement process improvements that remove duplication, reduce risk, and streamline how we operate.By partnering with teams across the business, I drive sustainable change through data-driven analysis, process redesign, and strong stakeholder collaboration. My focus is on delivering measurable outcomes that support HSBC’s transformation agenda, ensuring we remain agile, compliant, and customer-focused in a rapidly evolving environment.
SKILLS
ABOUT ROB SONGER
I’m passionate about helping small and medium-sized businesses grow by creating better, more human customer experiences. I believe that behind every SME is a story, a team, and a drive to make things happen—and I love being part of that journey.My background spans over 15 years in business banking in a variety of customer facing, leadership and project roles, but the common thread has always been listening to customers, understanding their challenges, and finding practical ways to make their lives easier. Whether it’s simplifying processes, improving service touchpoints, or just being someone they can rely on—I’m all about making things work better for the people behind the business.I value honest conversations, long-term relationships, and doing good work that has real impact.
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