Robin Plitzko

Operations Performance Manager Lhg Airlines @Lufthansa Group

Munich, DE

Responsibility for holistic SLA management across the entire life cycle- Establishment and further development of SLA standards, KPIs and monitoring instruments for objective performance evaluation- Identification, development and implementation of process mining use cases to increase transparency and efficiency in operational processes of airline operations- Analysis and visualisation of process data with common process mining tools (e.g. Celonis) to uncover inefficiencies, bottlenecks and automation potential- Creation of decision templates, presentations and reports for senior management- Promotion of a data-driven performance culture through coaching and know-how transfer on process mining and SLA management.

ESB Business School, Reutlingen University

International Business Development

Baden-Wuerttemberg Cooperative State University (DHBW)

Bachelor of Arts International Business, International Business