Robin Estall
Director of Customer Programs - Europe, Middle East, Africa @Thales
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WORK HISTORY
Director of Customer Programs - Europe, Middle East, Africa @Thales
Irvine, CA, US
Spearheaded multifunctional teams to deliver top-tier performance on critical programs, managing engineering changes during dynamic development cycles.• Directed a team of Program Managers, fostering their development and supporting their career ambitions.• Held P&L responsibility for $100+ million programs across the EMEA regions, overseeing delivery, quality performance, financial control, proposal estimating, and customer contract negotiations.• Initiated and led efforts to resolve long-standing customer satisfaction issues, resulting in improved software reliability, on-time deliveries, and increased customer confidence and satisfaction scores.• Developed new multi-million dollar business offerings by leveraging market dynamics, understanding customer visions and challenges, and tailoring solutions to meet their needs.• Introduced cutting-edge technology in the in-flight entertainment (IFE) and satellite connectivity sectors to key customers, disrupting the market and maintaining technological leadership.• Deployed integrated project teams for new projects and championed innovative risk assessment practices and management processes adopted across the global business unit.• Led the capacity planning process to ensure efficient resource utilization for new programs and change orders.
EDUCATION
Brooklands college
Bachelor's degree, Aerospace Engineering
BAE Systems
Technical Apprentiship, Aerospace, Aeronautical and Astronautical Engineering
Brookland college
Bachelor's degree, Aerospace, Aeronautical and Astronautical Engineering
ABOUT ROBIN ESTALL
Leading the charge at Thales, my expertise in P&L management and CRM has been instrumental in steering top-tier performance across multifaceted teams for over four years. My tenure includes overseeing $100+ million programs, emphasizing quality, financial control, and customer satisfaction in the EMEA region. Through fostering the growth of Program Managers, our collective efforts have significantly boosted software reliability and client confidence.My commitment to innovation is evidenced by spearheading the introduction of next-generation in-flight entertainment and connectivity solutions, which played a pivotal role in Qatar Airways\' acclaimed success. These strategic initiatives have not only cemented Thales as a key player in aerospace solutions but have also cultivated enduring partnerships and secured multi-million dollar contracts, further solidifying our market position.
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