Robin Albar de
Senior Manager, Eu Cs Short-term Planning @Amazon
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WORK HISTORY
Senior Manager, Eu Cs Short-term Planning @Amazon
Edinburgh, GB
Leading short-term planning operations across Amazon Customer Service (CS) in Europe, with oversight of all Workforce Management (WFM) and Capacity Planning activities for ~25k associates handling 130M+ annual contacts- Managing a team of ~70 individuals, ensuring delivery of service level, productivity, and occupancy targets across the EU CS network- Implemented a successor program as part of business continuity planning, reducing backfill hiring TAT for leadership roles from 9 months to less than two weeks- Restructured my org by removing a middle tier of regional management and increasing span of control for management roles by 60%, streamlining accountability and decision-making- Installed inspection mechanisms to strengthen oversight of service level and productivity delivery, driving a 52% YoY reduction in service level miss rate while exceeding associate occupancy targets (2024–2025)- Overseeing the delivery of network cost optimization initiatives, achieving savings in excess of $2.4M in 2024 and on track to deliver $4.1M in savings in 2025- Mentored and championed four exceptional women who earned promotion to Amazon’s senior leadership tier (L6)- the first female promotions to that level in short-term planning in over a decade. Created space, visibility, and belief by connecting opportunity, encouragement, and sponsorship.
EDUCATION
King George V School
International Baccalaureate Diploma
The University of Edinburgh
Master of Arts with Honours German and Spanish and European Union Studies
SKILLS
ABOUT ROBIN ALBAR DE
Operations leader with over a decade at Amazon, progressing from Associate to Senior Manager. I specialise in building scalable planning structures, simplifying complexity, and driving measurable improvements in service delivery. Known for strengthening accountability, developing future leaders, and redesigning operating models that deliver lasting impact across large, multi-country teams.
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