Robin Spilka Neorr

WORK HISTORY

EDUCATION

ABOUT ROBIN SPILKA NEORR

With over a decade of experience in Customer Success Management, I have honed my ability to build relationships, drive results, and implement innovative solutions. My career spans diverse industries, showcasing a proven track record of success in fundraising, donor engagement, talent acquisition, and operational excellence.Currently, as the Fundraising and Development Coordinator at because I said I would, I leverage CRM tools like Salesforce to elevate donor retention, optimize engagement strategies, and support impactful community projects. I increased donor retention by 25% through personalized communication strategies, raised over $150K annually by organizing donor events that foster lasting connections, and enhanced social media engagement by 40% through creative campaigns and targeted content. Additionally, I successfully launched volunteer initiatives that engaged participants in meaningful community efforts.Previously, my role as Customer Success Manager at a startup exemplified my ability to cultivate strong client relationships and deliver exceptional experiences. I achieved a 95% customer retention rate across a diverse portfolio, onboarded over 40 new clients while driving a 20% revenue increase year-over-year, and streamlined onboarding processes, reducing ramp-up time for new customers by 30%.I hold a Master’s in Communications Management, which complements my expertise in strategy development, stakeholder communication, and project execution. Beyond work, I’m passionate about community involvement, serving as a Girl Scouts troop leader and PTA leader, and volunteering for organizations like the Arthritis Foundation and the Leukemia & Lymphoma Society.I thrive in roles that require creativity, collaboration, and a results-driven mindset. Whether managing relationships, developing operational strategies, or driving organizational growth, I bring dedication and expertise to every challenge.