Robin Hoffman

Associate Director of Technology Engagement and Support @Salisbury University

Lead or otherwise support projects-by directly providing project management, business analysis, and/or change management services that cover some or all phases of a project, including inception, planning, requirements gathering, design and development, testing, training, implementation, close-out, and user adoption. Provide leadership and planning guidance to university help desk and classroom technology managers. Provide necessary support of implemented technology as directed by the office of the CIO. Identify, manage, and resolve project issues and risks. Liaise with project stakeholders and provide updates as needed. Organize and maintain project-related documents and information. Manage and execute end user communications related to technology strategic decisions and guidance. Advocates customer issues across the campus community. Stay abreast of technology trends, especially as they relate to a digital workplace.