Robin Frith

IT Service Desk Analyst @Carole Nash Insurance

Warrington, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2015 — Present

IT Service Desk Analyst @Carole Nash Insurance

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ITIL Foundation AMBCS Studying SSCP - Active Directory Team Manager SQL Microsoft Office Office 365 Virtual Machine Manager Net Support Manager Selenium IDE OpenGI TGSL Electra SSP Great Plains Spiceworks Avaya hardware and software Plantronics hardware CMS Supervisor R17 VDI and PC Physical and virtual servers NICE WFM Log Me In Chrome/Firefox/Edge/Internet Explorer Sophos WebSense - Initial report to resolution and root cause analysis Ordering and stock management Liaising with software and hardware suppliers inc. broking platforms, website & connection providers Desktop services RDP realtime resolution Physical rebuilds Software installation and configuration Operation system installation and configuration Work to SLAs and OLAs VOIP Telephony and PC cabling and configuration Account creation and deletion Licence provisioning input International offices Installation and maintenance of stand-alone server and network at remote sites, for events Work with and for multiple brands as representative, at events

SKILLS

VmwareCustomer ServiceSales ManagementMicrosoft ExchangeItil Foundation CertificationAccount ManagementVirtual Machine ManagerItilGeneral InsuranceVirtualboxSelenium TestingInsuranceAvayaActive DirectoryMarketingService DeskRemote User SupportOpengiTransactorgslCustomer RetentionVirtualizationWindowsManagementTrade ShowsCall CentersMicrosoft OfficeInformation Technology

ABOUT ROBIN FRITH

Experienced Service Desk Analyst working in the insurance and Financial Services…

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Robin Frith — IT Service Desk Analyst at Carole Nash Insurance in Warrington, GB | Unifers