Rob Girvan
Head of Telecom Operations & Sales Development @Simplicity Group
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WORK HISTORY
Head of Telecom Operations & Sales Development @Simplicity Group
Belfast, GB
Lead the Telecom Operations team, ensuring high-level service delivery across provisioning, support, and customer experience• Head up the Telecom SDR team driving B2B lead generation and appointment setting• Support new and existing members of the SDR team, with product training, structured onboarding, call scripts, and KPIs• Manage key vendor relationships and ensure alignment across product, sales and operations• Play a strategic role in shaping Simplicity Group’s telecom go-to-market strategy in the UK and Ireland• Regularly report to senior leadership on performance, sales pipeline, and process improvement opportunities
EDUCATION
Movilla High School
High School, GCSE
South Eastern & Regional College
Advanced Subsidiary level, Information Technology
SKILLS
ABOUT ROB GIRVAN
With over 22 years of experience in the telecom industry, I lead Telecom Operations and Sales Development at Simplicity Group, a prominent provider of UCaaS and CCaaS solutions in the UK and Ireland. My role encompasses overseeing seamless service delivery across provisioning, support, and customer experience, while also managing and mentoring the SDR team to drive B2B lead generation and appointment setting. At Simplicity Group, I collaborate with senior leadership to shape the telecom go-to-market strategy, manage vendor relationships, and ensure alignment across product, sales, and operations. By leveraging expertise in UCaaS, CCaaS, and sales development strategy, I contribute to enhancing operational delivery and driving business growth in telecom solutions across VoIP, broadband, connectivity, and mobile services.
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