Robert Steeves

WORK HISTORY

EDUCATION

ABOUT ROBERT STEEVES

I set clear expectations, keep people accountable, and make sure clients always know where things stand. My experience spans software, enterprise services, sales, customer success, and implementation, in technical and operational environments.My career has centered on helping people work well together. I focus on good decisions, clear communication, steady follow-through, and solid implementation. I keep people aligned on what’s happening, what’s coming next, and why it matters. Trust, leadership, a steady approach, and accountability guide the way I work.A big part of my career comes from owning and operating a flooring business for more than a decade. When you’re responsible for staff, vendors, projects, customers, and the financials, you learn how to stay calm, sort out competing priorities, and handle situations that don’t go according to plan. That experience still shapes how I work across sales, account management, customer success, and implementation.I rely heavily on data, as it keeps the conversation honest. Over the years I’ve built KPI dashboards, forecasting sheets, follow-up trackers, and workflow tools that help teams understand where things really stand. I’ve used these to support sales activity, installation work, insurance files, vendor performance, customer follow-through, and enterprise client escalations. I like having a clear view so decisions aren’t built on assumptions.My background includes software rollouts, regional sales support, insurance project coordination, client escalations, and partner relationships. I’ve worked with enterprise clients, regional sales leaders, adjusters, contractors, and technical teams. I’m comfortable with the details and the conversations that come with high expectations, whether I’m talking with an executive stakeholder or someone new to the role.I also bring hands-on marketing experience from years of planning local campaigns, managing promotions, creating content, and working with suppliers on product positioning. It helps me understand how customers think and what sales and success teams need to communicate clearly.I hold a Lean Six Sigma Yellow Belt and I’m currently working through my PMP training. The structure has been useful in how I plan work, communicate expectations, and keep projects on track.I do my best work in roles where I’m responsible for the relationships, the clarity, and the results. I like getting the full picture, deciding what needs to happen next, and staying with it until clients, partners, and the business are all in a better place than where they started.