Bonnie Brown

Community Manager Ii @International Workplace Group plc

US

As the Regus Community Manager, I oversee the service agreements, performance, and expansion of tenants. Tasked with growing occupancy by identifying new client opportunities, handling tenant turnovers, new tenant move ins, and nurturing client relationships. Responsibilities include-• Resolving complaints, addressing client concerns, ensuring legal compliance, managing property maintenance, pursuing ongoing education, and providing leadership and training for team members. • Ensure exceptional customer experience and address client issues.• The escalation point for addressing late payments and handling operating expenses.• Terminates service agreements and initiates eviction proceedings.• Ensures tenants have paid their rent on time, contacts tenants who have not paid rent, and manages the eviction process.• Coordinates maintenance work orders and addresses outstanding issues.• Assist in escalated house rules violations, and tenant issues. • Monitor renewals to ensure occupancy retention is executed in a timely manner.• Grow center portfolio by managing leads.Duties include-• Conducts center tours for vacant offices.• Build client relationships, and enforces service agreements.• Provides leadership, ensuring exceptional customer experience and addressing client issues.• Main escalation point for addressing late payments and handling operating expenses.Skills include- • Active California Real Estate license.• Experience with vendor management. • Working knowledge of property regulations.• Proficiency in property management software.• Basic knowledge of G-Suite applications (Gmail, Drive, Word, Sheets) and Mac OS.• Strong organizational and time management skills.• Excellent communication, and negotiation skills, and great customer service skills.

Santa Barbara City College

Dermalogica, Aesthetician/Esthetician and Skin Care Specialist

Dermalogica

International Skin Care Techniques, Skin Care Specialist and Waxing