Robert Long
Director of Risk Management Global Services Fraud @Dell Technologies
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WORK HISTORY
Director of Risk Management Global Services Fraud @Dell Technologies
Round Rock, TX, US
Continuing the evolution of the Global Service Fraud team, our team has expanded to include Risk Management for Support and Deployment Services. We are responsible for Global Service Fraud Investigations, ISO Audits, Functional Operations Audits, BCRP/Disaster Recovery Governance, and CLCA (Closed Loop Corrective Actions.) Our team continues to provide oversight and correction of process and risk gaps. We incorporate machine learning, neural networks, voice analytics, and other iterative learning processes to build and refine risk analysis methods. We are a global team that works cross-functionally with a follow the sun approach.
EDUCATION
Concordia University Texas
Business
Arkansas State University
English
Northern Michigan University
Criminal Justice
SKILLS
ABOUT ROBERT LONG
Results driven professional with extensive technology industry experience, including Supply Chain and Reverse Logistics, Risk Management, Fraud Detection and Avoidance, Collections, Contact Center Management, and Program/Project management. Proven ability to effect serious and lasting process changes, including those requiring extensive cross-functional buy-in and engagement. Skilled at motivating others not within direct span of control, as well as a respected leader and team player.Specialties: Supply Chain Management, Reverse Logistics, Data Analytics, Collections, Fraud Investigation, Product Development, Process Design, Program/Project Management, Contact Center Management, Project Mentoring, Conflict Management, Relationship Management, Vendor Management, Technical Support, International Business, Warranty Parts Recovery, Customer Focus.
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