Roberto Robustelli

Customer Success Account Director @Microsoft

Rome, IT

As a Customer Success Account Director (CSAD), I’m the primary customer facing role responsible for customer success through the management of program deliveries and strong customer executive relationships at our largest, most complex global strategic customers. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. I’m front and centre with our customers supporting their digital journey and empowering them to accelerate their business outcomes and business transformation, enduring, trusted advisor dedicated to clouds and broker for technical resources. I lead the success & support team on the account team to programmatically align the consumption plan in the account plan, I orchestrate technology onboarding in line with customer priorities, and ensure value realization of a customer’s investment through consumption, operational health and customer experience.I’m accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, with support from the technical resources.I establish strong executive sponsorship and manage the relationships with customer leadership to drive the execution of the support coverage model, strategic account plan, consumption roadmap & delivery execution oversight.I keep in touch with Executive Sponsors to establish an engagement model and manage the communication & escalation strategies with customer leadership.I provide leadership and orchestration across the Success & Support team, technical specialists, customer technical teams, partner project teams, and other CSAMs as appropriate. I oversee and ensure prioritized alignment of coordinated outcomes across Support Programs, Customer Success Engagements, and Consulting projects that will drive consumption, supportability, and operational health improvements.