Robert Lloyd
Senior Technical Account Manager @Axonius
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WORK HISTORY
Senior Technical Account Manager @Axonius
FL, US
Drives $6M+ in annual customer value by strategically aligning Axonius platform capabilities with client security and IT objectives, fostering long-term success and maximizing ROI.* Lead and develop a high-performing team of 5 Technical Account Managers (TAMs) and Sales Engineers (SEs), focused on driving adoption and success across a significant customer pool, ensuring individual growth and collective impact.* Drive professional growth of TAMs and SEs through comprehensive coaching, onboarding, and ongoing mentorship, aligning with organizational development goals.* Spearhead the \"Customer Office Hours\" program, overseeing its strategic planning, content development, and successful execution of live sessions to maximize customer value and engagement, contributing to scaled customer success initiatives.* Deliver and optimize core TAM/CSM offerings, including live training, on-demand expert consultations, insightful monthly reports, strategic Quarterly Business Reviews (QBRs), and proactive health checks, ensuring customers achieve their technical and business objectives.* Establish and refine standard operating procedures and processes to enhance team efficiency, consistency, and scalability in customer success initiatives, influencing best practices.* Serve as a key point of escalation for critical customer situations, maintaining customer expectations and driving resolution.
EDUCATION
Capella
Bachelor of Science (B.S.), Information Technology Project Management
SKILLS
ABOUT ROBERT LLOYD
Senior Technical Account Manager at Axonius with over 10 years of experience in technical account management and 5+ years in leadership roles. Specializes in delivering customer success and aligning IT and security solutions with enterprise goals to drive $9M+ in annual customer value while fostering long-term partnerships. Leads and mentors a team of Technical Account Managers and Sales Engineers, emphasizing professional growth and strategic impact. With expertise in scripting, Hyper-V, and Windows, contributes to achieving critical IT and business outcomes while ensuring value maximization through customized solutions and proactive support.
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