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Robert Webster
Director of Integration and Analysis @Ruffalo Noel Levitz
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WORK HISTORY
Director of Integration and Analysis @Ruffalo Noel Levitz
Hagerstown, MD, US
Reduced processing and scheduling times by over 50%, saving approximately manual hours per year by evaluating, developing, and administering migration from the previous manual scheduling process to Oracle and SharePoint integrated system. • Track progress of programs calling from all projects, prepare daily, monthly, and annual reports for all centers. • Acted as Lead Designer and Manager for implementation of the Partner Scoring Metric. Used to evaluate potential at-risk…
EDUCATION
McKendree University
Master of Business Administration (M.B.A.), Business Administration and Management, General
ABOUT ROBERT WEBSTER
My professional history consists of employment with such organization as: Bank of America, First Data, General Electric and the Department of Housing and Urban Development. My experienced in conducting training for incoming personnel in both one-to-one casual and formal training large training environments. Specialties: Credit Card Merchant Services, POS Support, Credit Card Processing, Team Manager, Access Programming, Database Design, Call Monitoring, New Hire Interviews, Staffing and Forecasting, Call Volume Planning, Vacation Scheduling, Training, Budget Management, Inventory Ordering, Call Volume Management and forecasting, Process Improvement, and Project Management.
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