Robert Vance Durham
Cruise Specialist @Norwegian Cruise Line Holdings Ltd.
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WORK HISTORY
Cruise Specialist @Norwegian Cruise Line Holdings Ltd.
Chandler, AZ, US
Service and processing new and existing individual reservation requests from travel agents and direct guests, resulting in a positive customer experience. Escalate all issues and pertinent matters to the appropriate resources to ensure resolution. Communicate with specific organizational support departments as necessary. Demonstrate effort in maximizing revenue opportunities by offering to confirm space, offering stateroom category upgrades, communicate vacation value, provide ship attributes, offer air and land bookings, along with available ancillary products.
EDUCATION
Southeast High School
High School
ABOUT ROBERT VANCE DURHAM
Through my years of experience working with various companies, I have developed the…
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