Robert Raben
Senior Enterprise Customer Success Manager @ZipRecruiter
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WORK HISTORY
Senior Enterprise Customer Success Manager @ZipRecruiter
ZipRecruiter is a leading online employment marketplace, connecting millions of job seekers with companies looking to hire through AI-powered matching technology and programmatic advertising solutions.As a Senior Enterprise Customer Success Manager, I own the success of our largest agency partnership, overseeing $1.5M+ in monthly revenue. I lead strategic initiatives that drive growth, retention, and operational efficiency across a complex portfolio of recruitment campaigns. I developed and implemented a cross-functional upsell strategy that identifies campaigns pacing under target cost per application, resulting in consistent mid-month revenue increases. In collaboration with the product team, I streamlined internal workflows to accelerate the identification of optimization opportunities and enhance account team responsiveness. I deliver white-glove service and strategic recommendations that influence budget decisions, boost advertiser confidence, and unlock incremental growth across high-value accounts. Serving as the go-to strategic partner for internal and external stakeholders, I ensure platform performance consistently aligns with broader business objectives.
EDUCATION
Penn State University
Bachelor's Degree
ABOUT ROBERT RABEN
Strategic sales professional, leveraging extensive expertise in full cycle B2B sales and…
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