Robert King

Service Delivery Manager @Cognizant

Bengaluru, IN

Strategic Leadership: Developed and executed business plans aligned with overarching company objectives to drive revenue growth across diverse workflows and regions. Innovation & Continuous Improvement: Championed innovation by embracing new technologies and best practices to elevate solution quality and operational efficiency. Data-Driven Decision Making: Utilized data analytics and business intelligence tools to ensure informed decision-making and proactively address operational challenges. Operational Excellence: Upheld Trust & Safety standards while efficiently scaling operations across multiple international sites, ensuring adherence to client SLAs and industry benchmarks. Team Leadership & Development: Led and mentored a diverse team of 330+ professionals, emphasizing emotional intelligence, effective communication, and continuous professional growth. Conducted performance evaluations and promoted a culture of continuous learning. Relationship Management: Cultivated relationships with vendors, partners, and third-party providers, aligning collaborations with client objectives for seamless operations. Customer-Centric Operations: Prioritized enhancing customer experiences by setting service differentiation levels and ensuring high-quality deliverables. Stakeholder Engagement: Actively collaborated with stakeholders, from senior management to cross-functional teams, ensuring alignment with operational goals and company Succession Planning: Mentored and prepared high-performing team members for future leadership roles, ensuring sustainable operational excellence.

Acharya Nagarjuna University

Bachelor of Business Management, Business Administration and Management, General