Robert Gorman

Principal Customer Success Account Manager @Microsoft

Mansfield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

Principal Customer Success Account Manager @Microsoft

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EDUCATION

N/A

East Birmingham College

BTEC National Certificate in Information Technology

SKILLS

Customer RetentionCustomer ServiceStakeholder ManagementTeam LeadershipTeam ManagementStrategic PlanningManaged ServicesStrategyIso StandardsIT ManagementItilProject DeliverySales GrowthService-Level Agreements (Sla)Supply Chain ManagementInformation TechnologyService DeliveryTroubleshootingIT Service ManagementClient RelationsChange ManagementManagementFinancial ReportingIT StrategyConsultingBusiness Process ImprovementIncident ManagementProject ManagementCustomer Relationship Management (Crm)Outsourcing

ABOUT ROBERT GORMAN

An Account Executive with over 20 years of experience working within the technology sector and most recently working very closely with UK Government organisations in the Public Sector. I am passionate about helping organisations modernise and transform using technology. Customer-obsessed professional responsible for building and developing relationships with key strategic senior stakeholders in large complex organisations. Dedicated and results driven, with a highly successful and well-established background in selling and delivering large complex technical programmes of work. Extensive business acumen and commercial experience in negotiating contracts.Passionate about exploring how we can use technology to help drive sustainability and achieve net zero carbon emissions. Utilising data to provide actionable insights and making sure protection and compliance are achieved through strong security and application.Outside of work, I love to explore with my family and try new things as much as possible.

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Robert Gorman — Principal Customer Success Account Manager at Microsoft in Mansfield, GB | Unifers