Robert Clark

Director of Enabling Technology @Equus Workforce Solutions

Austin, TX, US

Manage the deployment, monitoring, maintenance, development, upgrade and support of SoftwareProvide expertise and support during systems upgrades, installations, conversions and file maintenanceOversee system development and enhancement and the integration of new systems with existing systemsWork with program staff to develop strategies and plans to enhance client services, improve effectiveness, and foster innovationCommunicate regularly with executive management and all users of information services and systemsManage staff, including hiring, training, evaluation, guidance, discipline and dischargeDevelop Standard Operating Procedures and best practices, including providing written protocols and guidance to staffOversee the provision of end-user services, including technical support servicesNegotiate and administer vender, outsourcing, and consultant contracts and service agreementsManage financial aspects of the Workforce Technology DivisionManagement of the Performance Tracking and Management Process for Workforce ServicesBe responsible for the reporting of Operational PerformanceBe responsible for process and technology tracking improvements for projects and teamsConduct data analysis to determine current performance, forecasts, and future performance trendsEstablish programs, metrics, standards and dashboards to collect, organize, monitor, evaluate, and improve operational performance