Phillip Salazar
IT Service Desk Technician 2 @Equus Workforce Solutions
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WORK HISTORY
IT Service Desk Technician 2 @Equus Workforce Solutions
US
Assist iHeartMedia employees by providing timely & efficient tech support in a high call volumeenvironment Utilize SNOW ticketing system where I average 25+ tickets a day & 750+ tickets a month Troubleshoot hardware / software related issues for Laptops, Desktops, Printers, Mobile Devicesusing multiple tools such as but not limited to: Bomgar, Director, Azure AD, Active Directory andCommand Prompt Manually setup / troubleshoot printers and their software / drivers to laptops and desktops Troubleshoot Office 365 applications including OneDrive, Adobe Acrobat Pro / Reader, PlantronicsDevices and Web Browser issues I multitask throughout my shift in between and while on calls reaching out to employees viaCallback, Teams and Emails to assist with backlog tickets and make appointments to assist Review Knowledge Base Articles to flag and add comments for improvement for the next IT Rep
EDUCATION
San Antonio College
Network Administrator
San Antonio Technology Academy
High School Diploma
Rackspace Open Cloud Academy
Information Technology
ABOUT PHILLIP SALAZAR
Knowledgeable, self-motivated Service Desk professional with experience in Customer…
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