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Rob Combs

Service Delivery Manager Senior Business Process Consultant @GlideFast Consulting

Lees Summit, MO, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2021 — Present

Service Delivery Manager Senior Business Process Consultant @GlideFast Consulting

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EDUCATION

2007 — 2009

University of Phoenix

Master, Information Systems

N/A

University of Central Missouri

BSBA, Business Administration - Computer Information Systems

N/A

University of Central Missouri

Master of Business Administration - MBA, Big Data and Data Analytics

SKILLS

Active DirectoryWindows ServerHardwareItil V3 Foundations CertifiedItilProblem ManagementLeadershipBudgetingSystem AdministrationTechnical SupportSoftware DocumentationProject ManagementCross-Functional Team LeadershipArmyBusiness Relationship ManagementTroubleshootingService Desk ManagementIT ManagementServicenow Certified System AdministratorTrainingTeam BuildingManagementIncident ManagementMilitaryServicenowIT StrategyIT OperationsNetworkingService-NowHelp Desk SupportCustomer ServiceBudgetsTeam LeadershipSecurityEnterprise SoftwareService ManagementService DeskCustomer RelationsRelationship ManagementIT Service Management

ABOUT ROB COMBS

Seasoned Service Delivery Leader with over 20 years of expertise in process design, technology management, and strategic consulting. Proven track record of leading large-scale operations, from managing multi-billion dollar military logistics in high-pressure environments to directing cross-functional teams of over 30 professionals in the private sector.Driven by the philosophy of \"Mission First, People Always,\" I excel at bridging the gap between technical metrics and human success. Having sat on both sides of the ServiceNow ecosystem - as a consultant and as a client - I bring a unique 360- degree perspective to service delivery. I have recently complemented my extensive field experience with an MBA and a graduate certificate in Big Data and Data Analytics to drive data-informed leadership and organizational growth.

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