Rob Middlemiss

Enterprise Customer Success Manager @Rackspace Technology

Munich, DE

Rackspace Technology is the multicloud solutions expert. We combine our expertise with the world’s leading technologies- across applications, data and security- to deliver end-to-end multicloud solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.As a global, multicloud technology services pioneer, we deliver the innovative capabilities of the cloud to help customers build new revenue streams, increase efficiency and create incredible experiences. Everything we do is wrapped in our obsession with our customers’ success – Fanatical Experience™ – so they can work faster, smarter and stay ahead of what’s next. We’re honored to be one of the best places to work year after year according to Fortune, Forbes, and Glassdoor.Churn: Churn Forecasting and DecommissioningRenewals Credits: Credit Memo Handling NPSInteractions: Quarterly Business Reviews – QBR, Monthly Service Reviews – MSR, Account Strategy Reviews – ASR Responsible for managing and reporting on customer SLAs, overseeing billing queries, incident/problem management, and change managementDeliver Fanatical Experience on our Managed Public Cloud and Private Cloud Platforms.Working with pre-sales architects, build engineers, sales and support. Owner of the relationship between Rackspace and the Enterprise Customer.

University of Nottingham

BA