Rob Grove

Customer Service Manager @CEVA Logistics

London, GB

Running multiple sections within a single department, driving real value to our clients, from start to finish.Focused on best in class Customer Service Solutions, bridging between efficiency and cost.• To Manage and develop a fit for purpose departments.• To ensure the department delivers cost effective, outstanding levels of customer care to our customer base, branches, in-house locations and global network.• To be pro-active, taking full ownership for the department, whilst at all times seeking to improve processes and to support the Business Unit Head.• Review the logistics for both existing and new opportunities to ensure that we are providing the optimum service to the clients at all times• To deliver acceptable financial results.• Excellent communication skills both verbal & written• Ability to handle pressure and good time-management• Ability to adapt to change and work effectively as part of a team• Enthusiasm and flexibility

Farnborough College of Technology

GNVQ