Shaina Poland

Customer Service Representative @CEVA Logistics

South Bend, IN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2016 — Present

Customer Service Representative @CEVA Logistics

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South Bend, IN, US

Responsible for handling and coordinating inbound/outbound domestic shipments for multiple companies. Customer Service & Support for Clients both internally and externally to guarantee satisfaction Creating estimates & relaying quoted shipment variables to clients & customers, to guarantee the best rate & create rapport for continued business Maintaining data processes & communications by utilizing programs such as AS400, Outlook, Excel, as well as experienced in other programming methods. Comfortable in using Microsoft platforms, since needed to be utilized on a daily basis, as well as experienced with Google platforms, Dropbox, & Adobe-PDF conversion Create data analyses & pricing documentation to satisfy both company & corporate needs Problem solving Analyses & Investigation in order to resolve and administer company services efficiently

EDUCATION

N/A

Ivy Tech Community College

Associate of Science - AS, Liberal Arts and Sciences/Liberal Studies

N/A

Ivy Tech Community College

Associate of Science - AS, Biotechnology

SKILLS

Market ResearchPersonal TrainingTeam LeadershipSales ProcessB2bSmall BusinessMarketing StrategyTime ManagementEntrepreneurshipBuilding RelationshipsSales ManagementConflict ResolutionQuality ControlMicrosoft OfficeSalesBusiness DevelopmentInventory ManagementCoachingMarketingSocial MediaTrainingLogisticsCustomer SatisfactionNew Business DevelopmentMobile TechnologySellingPublic SpeakingLeadershipCold CallingStrategic PlanningClient AccountsSales OperationsCustomer RetentionPricing StrategyCustomer ServiceLead GenerationTeam BuildingManagementEvent PlanningAccount Management

ABOUT SHAINA POLAND

Motivated professional with over 10 years experience in high responsibility roles in…

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