Shaina Poland
Customer Service Representative @CEVA Logistics
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WORK HISTORY
Customer Service Representative @CEVA Logistics
South Bend, IN, US
Responsible for handling and coordinating inbound/outbound domestic shipments for multiple companies. Customer Service & Support for Clients both internally and externally to guarantee satisfaction Creating estimates & relaying quoted shipment variables to clients & customers, to guarantee the best rate & create rapport for continued business Maintaining data processes & communications by utilizing programs such as AS400, Outlook, Excel, as well as experienced in other programming methods. Comfortable in using Microsoft platforms, since needed to be utilized on a daily basis, as well as experienced with Google platforms, Dropbox, & Adobe-PDF conversion Create data analyses & pricing documentation to satisfy both company & corporate needs Problem solving Analyses & Investigation in order to resolve and administer company services efficiently
EDUCATION
Ivy Tech Community College
Associate of Science - AS, Liberal Arts and Sciences/Liberal Studies
Ivy Tech Community College
Associate of Science - AS, Biotechnology
SKILLS
ABOUT SHAINA POLAND
Motivated professional with over 10 years experience in high responsibility roles in…
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