Rob Bentley
Senior Manager, Territory Technology @WeWork
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WORK HISTORY
Senior Manager, Territory Technology @WeWork
London, GB
Lead end-to-end IT operations across 36 buildings throughout UK & Ireland, supporting thousands of end users with 99.9% uptime targets for business-critical systems.Own major incident management, delivering rapid executive communications, stakeholder updates, and full Root Cause Analysis (RCA) reporting.Drive service improvement and reduction in resolution times through proactive monitoring, automation, and preventative maintenance.Oversee large-scale ISP and network migrations, significantly reducing cutover time while maintaining stakeholder confidence and business continuity.Implement remote and on-site proactive audits to reduce break-fix incidents and improve overall service resilience.Own territory P&L, cost control, and multi-million pound operational budgets, ensuring financial efficiency and vendor value.Lead NPS strategy with a target of 9+/10, using feedback, customer metrics, and service data to drive measurable satisfaction improvements.Act as senior escalation point for executives, enterprise clients, and regional leadership.Lead and develop Territory Technology Leads, including recruitment, performance management, and succession planning.
EDUCATION
University of Birmingham
Bachelor of Science (BSc), Chemistry
SKILLS
ABOUT ROB BENTLEY
Experienced Service Specialist with a demonstrated history of working in the consumer electronics industry. Skilled in OS X, iOS, Customer Service, Technical Support, and Sales. Strong support professional with a Bachelor of Science (BSc) focused in Chemistry from University of Birmingham.
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