Riya Joseph
Technical Application Specialist @Epicor
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WORK HISTORY
Technical Application Specialist @Epicor
EDUCATION
St. Joseph's College Of Engineering
Bachelor of Engineering - BE, Computer Science
Mahatma Gandhi University
Bachelor of Engineering - BE, Computer Science
University of East Anglia
Master's degree, Cyber Security
ABOUT RIYA JOSEPH
With a foundation in Computer Science and a Master\'s in Cyber Security from the University of East Anglia, my role at Epicor has been to ensure impeccable technical support and customer satisfaction. We\'ve managed to maintain a 100% customer satisfaction rate by adeptly handling technical and application issues for both on-premises and cloud ERP customers.Leveraging certifications in ITIL and Epicor Cloud Foundation, our team has contributed to patch updates and system checks, guaranteeing optimal performance and security. Specializing in IT Service Management, we\'ve provided API support and utilized programming tools to customize and integrate products, reflecting my commitment to innovation and excellence in tech support.
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