Ritika Parashar
Customer Service Representative @Tim Hortons
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WORK HISTORY
Customer Service Representative @Tim Hortons
Toronto, ON, CA
Delivered excellent customer service by resolving problems promptly, improving customer feedback scores by 15% and ensuring accessibility to services for diverse customer needs.• Processed in daily transactions with 97% accuracy, demonstrating attention to detail and aligning with business objectives of financial accountability. • Applied teamwork and mentoring skills by training 5+ new employees, improving consistency and supporting professional development.
EDUCATION
Seneca Polytechnic
Postgraduate Degree, Logistics, Materials, and Supply Chain Management
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Seneca Polytechnic
Postgraduate Degree, Financial Planning
ABOUT RITIKA PARASHAR
I’m a finance professional who thrives on connecting numbers with real-world impact. My journey spans from managing over $5M in annual financial transactions at NatWest Group (Royal Bank of Scotland) to pursuing advanced studies in Financial Planning and Supply Chain Management in Canada.Along the way, I’ve built expertise in financial analysis, compliance, client onboarding, and process improvement. At NatWest, I successfully streamlined workflows, reducing processing time by 33%, while ensuring 93% compliance with banking regulations and keeping 1,150+ financial records audit-ready. At Tim Hortons, I further honed my customer service and leadership skills, driving higher promotional sales and mentoring new employees to deliver service excellence.I bring a strong toolkit of SAP (Analytics Cloud & Sales & Distribution), CRM Dynamics, and Microsoft Office Suite, complemented by my ability to translate complex data into actionable insights. I’ve also shared my leadership perspective as a Leadership Talks Speaker at GGSIP University, which strengthened my communication and presentation skills.What sets me apart is a mindset of continuous improvement—whether it’s solving operational bottlenecks, safeguarding compliance, or enhancing client experiences. Outside of work, I’m a traveler at heart and enjoy learning from diverse perspectives, which keeps me creative and adaptable in fast-changing financial environments.Let’s connect: r•••••••@gmail.com
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