Ritika Verma

Recovery Support Officer @CIBC

Toronto, ON, CA

Review 90+ client files daily to validate compliance with bankruptcy proposal and policy and take appropriate actions meeting SLA.• Recommend writing off and close accounts as per delegation of authority after following necessary research, data analysis, fact and information gathering procedures using banking applications.• Accountable for fulfilling the request of our business partners including branch related to different products and issue demand letter or legacy letter to the client after verifying the account.• Investigate and research the administrative requests to ensure transactions are processed with consistency and accuracy while applying the appropriate rules and regulations.• Verify all incoming and outgoing transactions to ensure compliance