Rita Verma
Guest Relations Manager @IHG Hotels & Resorts
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WORK HISTORY
Guest Relations Manager @IHG Hotels & Resorts
Driving performance metrics of Guest Experience, Problem Resolution and Loyalty Recognition- that were quite challenging in the Hotel.\\\\nRoles and Responsibilities of Managing the Fitness Club and Spa and maximising the traction of the Mini Operating Departments.
EDUCATION
Kendriya Vidyalaya ASC centre Bangaluru
Schooling
Kendriya Vidyalaya
Bachelor’s Degree, Education, Sociology, English, Physical Education
ABOUT RITA VERMA
Experienced Guest Relations Manager with a demonstrated performance in driving Great Results. Skilled in Front Office, Hospitality Management, Customer Service, Hotel Management, and Rooms Division. Strong administrative professional, having an expertise in Team Dynamics while driving performance metrics of Guest Experience in the largest Crowne Plaza of South West Asia.
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