Navi Navin Singh
Front Office Associate @IHG Hotels & Resorts
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WORK HISTORY
Front Office Associate @IHG Hotels & Resorts
217 Keys As a dedicated and customer-oriented Front Office professional with over two years of experience in the hospitality industry, I specialize in ensuring seamless guest experiences and managing operations with precision. My expertise includes night auditing, front desk management, and the use of advanced Property Management Systems (PMS) to streamline daily hotel functions.I am passionate about providing exceptional guest relations and delivering a high standard of service. Whether managing check-ins and check-outs or resolving guest inquiries and concerns, I strive to exceed expectations while maintaining operational efficiency. My hands-on experience in night auditing allows me to handle financial tasks accurately and ensure that all procedures are followed to meet the needs of both guests and management.With a keen eye for detail and a strong understanding of hotel operations, I am committed to contributing to the success of any hotel by enhancing guest satisfaction and ensuring smooth front office operations.skills - Night Auditing & Financial ReconciliationPMS (Property Management System) Reservation Management & Check-in/Check-out ProceduresStrong Communication & Interpersonal SkillsTime Management & Organizational AbilitiesIHG trainingsAdministering LoyaltyArrival and Check-in - IHG Problem ResoCode of Conduct - Anti-BriberyCode of Conduct - Competing FairlyCode of Conduct - Handling InformationHandling Card Data Securely with PCI Holiday Inn Express Brand Service TrainingHoliday Inn Express Mission Made Easy BrandIHG Code of Conduct (Hotel)- 2024IHG Concerto - Getting to Know InventorIHG Handling Information ResponsiblyIHG one rewards program overviewIHG Problem Handling V2 Training IHG Way of Clean RecertificationIntroduction to Information SecurityMember recognitionProgram OverviewThe value Of EnrollmentsTravel Agent CommissionsTrue Hospitality Service Skills The foundation
EDUCATION
Heritage Institute of Hotel & Tourism, Agra
Diploma of Hotel & Tourism, Hospitality Administration/Management
Saryug College Mohanpur samastipur
Intermediate , Bsc
Manipal University Jaipur
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT NAVI NAVIN SINGH
I’m a passionate and guest-focused hospitality professional with 3 years of experience in Front Office Operations, currently working at Holiday Inn Express by IHG Hotels & Resorts.My journey in the hotel industry has been rooted in delivering seamless guest experiences, maintaining service standards, and creating a welcoming environment for travelers from around the world.I thrive in fast-paced environments, where attention to detail, communication, and teamwork are key. Whether it\'s handling guest check-ins, resolving queries, or supporting the front office team, I believe in representing the spirit of True Hospitality in every interaction.I\'m always eager to grow, learn, and take on new responsibilities that help enhance the guest journey and improve operational efficiency.Let’s connect and talk hospitality!
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