Rita Snodgrass
Associate Director, Service Desk @Portland State University
Signup · Get unlimited contacts
WORK HISTORY
Associate Director, Service Desk @Portland State University
Leadership and management of the Service Desk, which includes Helpdesk and Labs Operations, Field Technology Services, and Printing and Public Technologies. Responsible for developing and executing strategy towards continual improvement of all aspects of technology support, computer lab configuration and management, and printing services for the campus community, applying ITIL practices to our service management and support processes.
EDUCATION
Portland State University
Master of Science - MS, Engineering and Technology Management
Bellevue University
Bachelor of Science - BS, Management Information Systems, General
Portland State University
Graduate Certificate, Project Management
SKILLS
ABOUT RITA SNODGRASS
Highly committed IT leader with decades of experience leading and providing technical and user support at all levels. Exceptional at developing employee engagement and leading teams to provide the best customer service. I strive for continual improvement by building employee development and evolving our processes and services to meet the needs of our user community.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.