Jerrod Thomas

Senior Director, Academic Technology Services @Portland State University

Portland, OR, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2019 — Present

Senior Director, Academic Technology Services @Portland State University

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Portland, OR, US

Provides vision, leadership, and delivery of information technology to a diverse campus community by working closely with campus senior leadership to plan, design, and deliver an exceptional technology experience. Academic Technology Services mission is to facilitate the use and understanding of technology to connect the campus’ needs with the best IT solutions. This work is coordinated through functional units including: Service Desk Operations, Business & Academic Application Services, Technology Learning Spaces, AV Events Management, Lecture Capture, and IT Accessibility.

EDUCATION

2013 — 2015

Portland State University

M.S. in Engineering and Technology Management, Engineering/Industrial Management

2003 — 2008

Portland State University

B.S. Liberal Studies, Minors in Technical Writing and Psychology

SKILLS

IT StrategyTechnical WritingDesktop DeploymentManagementNetworkingActive DirectoryInformation SecurityTeam LeadershipNetwork SecuritySccmNetwork AdministrationProject ManagementHelp Desk SupportCustomer ServiceWindowsWireless NetworkingReport WritingSystem AdministrationVisioVmwareComputer HardwareService DeskIT ManagementProgram ManagementOperating SystemsComputer SecurityProject PlanningTrainingService DeliveryTechnical SupportProcess ImprovementSoftware DocumentationPersonnel ManagementWindows 7TroubleshootingIT Service ManagementTechnical DocumentationOs XMac Os XSecurity

ABOUT JERROD THOMAS

Highly committed and engaged IT leader with decades of experience providing world class technology services with a customer focus within higher education. Exceptional long-range thinker with strengths in organizational health, process maturity, and strategic resource alignment.

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