Rita Grigo

Client Relationship Executive @Dals

Manchester, GB

DA Languages is a dedicated language services agency with over 20 years of experience delivering first-class translation and interpreting services. Providing expert support to both private and public sectors, covering 450 languages and dialects.Job responsibilities- Manage client accounts - Proactive client relationship management - Build good relationships with existing and new clients - Monitor client portfolio via monthly meetings, MI reports, attending on-site events - Project management, new client implementation - MI reports, analyse monthly reports, monitor progress, create action plan, implement new solutions - KPIs, work closely with the clients to ensure client KPIs and objectives are met - Develop successful business partnerships across customer base - Negotiate contract renewal terms and retain existing business through re-tendering, contract extension

Liverpool John Moores University

B.A(Hons)in Science, Maritime Business and Management