Rishabbh Sahu
Principal Consultant - Ai @Wipro
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WORK HISTORY
Principal Consultant - Ai @Wipro
Strategized and delivered an advanced GenAI-driven case management platform for UK and EU banks, automating end-to-end email workflows. Enhanced data extraction, multilingual email translation, and intelligent routing through cutting-edge prompt engineering, significantly improving service quality and response times. Developed a robust AI framework for intent classification and named entity recognition using Google Dialogflow, enabling intelligent virtual agents. This initiative helped reduce call volumes by 30% within six months, enhancing customer engagement and support efficiency. Implemented a Retrieval-Augmented Generation (RAG) framework that empowers companies to quickly build RFPs by retrieving relevant historical use cases. This solution incorporates embedding, chunking, and re-ranking techniques, drastically reducing response times and enhancing proposal quality. Streamlined document processing by implementing Vertex AI\'s OCR capabilities, automating text extraction from scanned documents. Achieved substantial reductions in manual data entry, leading to significant efficiency gains and process automation: • Workshops on Sustainable Adoption of GenAI - Highlighting tangible value realization for organizations• GenAI Accelerator for Customer Service - Aimed at enhancing customer service capabilities through innovative AI solutions• Intelligent Document Processing (IDP) Maturity Assessment Scorecard • Responsible AI Framework & : AI Evangelist 2024 - Across D&C for delivering AI solutions to clients and partners, and communicating effectively and persuasively about AI\'s value and impact
EDUCATION
IIM Mumbai
Postgraduate Degree
Jabalpur Engineering College M.P.
B.E.
ABOUT RISHABBH SAHU
Principal Consultant-AI | Enabling AI in Banking & Insurance | Strategic consulting | Digital transformation leveraging GenAI
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