Rigo Villafuerte

Employee Relations Consultant @Verizon

Wilmington, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Employee Relations Consultant @Verizon

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Currently spearheading complex workplace investigations and providing strategic counsel to leadership to ensure a productive, compliant, and inclusive work environment.

EDUCATION

1995 — 1996

Widener University

Biological and Physical Sciences

2015 — 2016

Villanova University

Human Resources Management and Services

1995 — 1997

SUNY Orange

Associate’s Degree, Biology/Biological Sciences, General

2013 — 2014

Strayer University

Human Resources Management and Services

SKILLS

Wireless TechnologiesInterviewsTeam LeadershipHuman ResourcesManagementRecruitingLeadershipRoutersTechnical SupportTelecommunicationsTroubleshootingManaged ServicesCustomer RetentionCustomer ServiceWirelessCustomer SatisfactionTrainingCall CentersVoipData Center

ABOUT RIGO VILLAFUERTE

Strategic HR Leader | Employee Relations Consultant | U.S. Army VeteranI build high-performing cultures by bridging the gap between complex business objectives and the people who power them. With over two decades of experience at Verizon—rising from front-line customer support to Employee Relations Consultant—I have developed a unique 360-degree view of the employee lifecycle.My approach is rooted in the leadership principles I honed as a Sergeant in the U.S. Army: discipline, accountability, and a \"mission-first\" mentality. Whether I am navigating sensitive workplace investigations, advising senior leadership on organizational design, or sourcing top-tier talent, my goal is always to foster an environment where both the business and the individual can thrive.Core Areas of Expertise:Employee Relations & Compliance: Expertly managing workplace investigations and conflict resolution with a focus on fair, data-driven outcomes.Strategic HR Partnership: Aligning workforce planning and performance management with long-term corporate goals.Change Management: Acting as a steady hand during departmental transformations and organizational shifts.Leadership & Mentorship: A proven track record of developing junior personnel into future leaders, from the motor pool to the corporate office.I am passionate about building inclusive workplaces where clear communication and mutual respect drive results. Let’s connect to discuss the future of HR strategy and employee engagement.

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Rigo Villafuerte — Employee Relations Consultant at Verizon in Wilmington, NC, US | Unifers