Get your Emails warmed up and ready to send
Build sender reputation and reach more inboxes with automated email warmup.
Warm up your emails
Starting at $49/month
Ridmal Ravindu Dissanayake
Major Incident Manager @Visa
Signup · Get unlimited contacts
WORK HISTORY
Major Incident Manager @Visa
Warsaw, PL
Led end-to-end management of high-impact incidents across global teams, building a reputation for driving stability and recovery through structured, repeatable processes.• Partnered with cross-functional support and vendor teams to implement proactive measures, reducing incident recurrence and strengthening service delivery frameworks.•Championed continuous improvement by identifying process gaps, optimizing incident workflows, and contributing to SOP and ITIL-aligned policy enhancements.•Designed and delivered clear communication strategies during critical incidents, ensuring executive stakeholders were informed, aligned, and confident in remediation efforts.• Mentored peers and drove knowledge-sharing initiatives that elevated team performance, built scalable response models, and supported long-term operational maturity.
EDUCATION
Wyższa Szkoła Gospodarki w Bydgoszczy
Bachelor of Arts - BA, international tourism and hospitality management
Uniwersytet WSB Merito Bydgoszcz
Master's degree, Information Technology Project Management
ABOUT RIDMAL RAVINDU DISSANAYAKE
With a robust background in IT Service Management, particularly Incident Management / Service Management, I bring extensive expertise in leadership, communication, and problem-solving. My career has been marked by successfully managing high-pressure situations and orchestrating team efforts for efficient incident resolution. I prioritize minimizing disruptions to business operations and am dedicated to continuous improvement, fostering clear communication, collaboration, and proactive measures to prevent future incidents.My key areas of expertise include:Major Incident Management | Incident Management | Risk Assessment & Mitigation | Crisis Management | Collaboration | Project Management | Process Improvement | Performance ManagementI look forward to connecting with you!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.