Riddhi Bhardava
Customer Service Assistance @Marks and Spencer
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WORK HISTORY
Customer Service Assistance @Marks and Spencer
As a Customer Service Assistant at Marks & Spencer, I take pride in delivering an outstanding shopping experience. My role involves:• Greeting customers warmly and providing friendly, helpful service.• Assisting shoppers with product queries, recommendations, and purchases.• Operating tills efficiently, handling payments, refunds, and exchanges.• Keeping shelves stocked, tidy, and visually appealing.• Staying informed about M&S products, offers, and promotions.• Supporting customers with online orders, returns, and Click & Collect services.• Resolving customer issues professionally or escalating when needed.• Maintaining cleanliness and safety standards across the store.• Working collaboratively with my team to ensure smooth store operations.• Adapting to different tasks and shifts, including weekends and holidays.This role allows me to build strong customer relationships, develop valuable retail skills, and contribute to M&S’s excellent reputation for service.
EDUCATION
University of Mumbai
Bachelor's degree
University of East London
Master of Business Administration - MBA
ABOUT RIDDHI BHARDAVA
Marks & Spencer benefits from a dedicated Customer Service Assistant skilled in customer…
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