Rickey Labeaux

Project Manager @Cemex

Lead and coordinate across different functions the deployment of technology and process projects related with improving the customer experience and its adoption, including the deployment of change management strategies.• Demonstrate strong product knowledge along with an ability to efficiently interact with employees on all levels within the organization• Coordinate the gathering of internal and external feedback to incorporate it in the conceptualization and design of customer experiences.• Align with other business functions and internal stakeholders such as Operations personnel, product development or design team, sales, marketing, and customer service team, to effectively implement digitalization strategies.• Look for outcomes of smooth and seamless customer experience across various touchpoints and channels, both online and offline.