Rick Banovich

Sr Program Manager, Voe (Voice of the Employee) @Discount Tire

Mesa, AZ, US

EMAILS

[email protected]

MOBILE NUMBERS

+18•••••••59

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WORK HISTORY

Jul 2025 — Present

Sr Program Manager, Voe (Voice of the Employee) @Discount Tire

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Scottsdale, AZ, US

EDUCATION

2005 — 2006

University of Utah

Master's degree

2003 — 2005

University of Utah

SKILLS

Customer RetentionCustomer ServiceAccount ManagementSalesforce.comStrategic PlanningBusiness Process ImprovementConsultationCompetitive AnalysisCustomer ExperienceSales ManagementCustomer Relationship Management (Crm)Public SpeakingConflict ResolutionStrategyTeam LeadershipCustomer SatisfactionTrainingCrmEmployee TrainingVoice of the CustomerData AnalysisAnalyticsBusiness StrategyLeadership DevelopmentRecruitingSalesProcess ImprovementBudgetsMediationBusiness DevelopmentSoftware as a Service (Saas)Supervisory ExperienceLead GenerationLeadershipTraining & DevelopmentCustomer InsightSaasTeam BuildingManagement

ABOUT RICK BANOVICH

Steering the Voice of Employee (VoE) initiatives at Discount Tire, my focus on process improvement and internal relationship management has led to enhanced engagement strategies. Our team\'s dedication to integrating new partners, processes, and services has bolstered operational excellence and employee satisfaction.With a rich background mediation, retail leadership, and directing account management and implementation services, I excel in cross-functional collaboration, fostering team development, and delivering data-driven business insights. These competencies have been pivotal in establishing robust client relationships and ensuring the seamless deployment of SaaS integrations and analytical solutions.

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