Richard Rios
Senior Consultant Service Desk and Noc Manager @OSI Digital
Rancho Cucamonga, CA, US
EMAILS
r••••@osidigital.com
MOBILE NUMBERS
+19•••••••26
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WORK HISTORY
Apr 2022 — Present
Senior Consultant Service Desk and Noc Manager @OSI Digital
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Irvine, CA, US
EDUCATION
1994 — 1996
Chaffey College
General Education
2001 — 2004
Irvine Valley College
IT Certification
SKILLS
Active DirectoryWindows ServerSystem DeploymentServersItilVpnHelp Desk SupportBusiness ContinuityService DeliveryTechnical SupportSlaCall CenterDocumentationDisaster RecoveryIncident ManagementNetworkingVmware EsxService ManagementIT ManagementVisioSharepointManagementIT Service ManagementIT OperationsVendor ManagementCitrixMicrosoft ExchangeVirtualizationSystem AdministrationCloud ComputingInformation TechnologyVmwareSecurityEnterprise SoftwareBusiness ProcessSoftware DocumentationSccmProject ManagementCall CentersCisco Technologies
ABOUT RICHARD RIOS
IT Manager and Lead/Supervisor with over seventeen years Service Delivery/Customer Service experience for medium-sized corporations. Thorough knowledge of ITIL guidelines and best practices. Project management with customer centric approach. Metrics driven leader with experience in IT Project Management, Help Desk, Network Operations Center, Change Management and Configuration Management
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