Prasanth Reddy
Associate Consultant @OSI Digital
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WORK HISTORY
Associate Consultant @OSI Digital
Irvine, CA, US
Administered and troubleshot Windows 10/11 and macOS endpoints, including basic configuration and maintenance of Windows Server environments.* Deployed, configured, and supported desktops, laptops, printers, monitors, and mobile devices across their full lifecycle (imaging, provisioning, and break/fix).* Configured and supported Microsoft 365 applications, VPN clients, and remote desktop tools to enable secure and efficient end-user access.* Diagnosed and resolved LAN/WLAN connectivity issues while supporting VPN access and basic TCP/IP configurations.* Managed user identities in Active Directory, including account provisioning, group membership management, password resets, and permission troubleshooting.* Deployed, monitored, and remediated endpoints using SentinelOne, Zscaler, Intune, and SCCM to meet security and compliance requirements.* Managed and optimized Azure Virtual Desktop (AVD) environments, including deployment, configuration, and performance tuning of virtualized workloads.* Administered and maintained audio/video conferencing systems and peripherals, ensuring seamless integration with Microsoft Teams Rooms and Zoom Rooms.* Developed and maintained PowerShell scripts to automate administrative tasks such as software deployment, configuration updates, and reporting.* Tracked incidents and changes using ServiceNow and Jira, while documenting procedures and resolutions in Confluence and internal knowledge bases.* Enforced organizational IT policies by implementing endpoint protection, timely patching, secure configurations, and standardized operating procedures.
EDUCATION
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech
Sri Chaitanya Junior College, Hydernagar
Intermediate, Mpc
Missouri State University
Master's degree, Computer Science
Triveni Talent School - India
Ssc
ABOUT PRASANTH REDDY
Results-driven IT professional with progressive experience spanning end-user support, endpoint management, and enterprise security within Windows-based environments. Demonstrates career growth from desktop support to advanced system engineering, incorporating automation, virtualization, and cloud-integrated solutions. Proficient in enterprise platforms and tools such as Microsoft Intune, SCCM/MECM, Active Directory, Azure AD/Entra ID, Azure Virtual Desktop, PowerShell, and Python scripting. Skilled in implementing endpoint security solutions (SentinelOne, Microsoft Defender, Zscaler), managing AV conferencing systems, and leveraging reporting tools like Power BI and ServiceNow analytics. Strong focus on reliability, documentation, compliance, and aligning IT operations with organizational standards and governance frameworks.
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