Rich Long
Sr Manager Strategic Business Planning @Priceline
Signup · Get unlimited contacts
WORK HISTORY
Sr Manager Strategic Business Planning @Priceline
Dallas, TX, US
Primary role functions- Customer Care Operations, Contracting & Commercials (BPO Partner Strategy & Contact Center Technologies)- Corporate Travel OperationsAdditional Contributions- Corporate Ethics Ambassador- Peer Mentor- Dallas Site Committee
EDUCATION
University of North Texas
BBA, Strategic Management & Marketing Management
University of North Texas
MBA, Administrative Management
ABOUT RICH LONG
Dynamic senior leader specializing in customer experience and contact center support operations. Experience ranges from start-up to enterprise scaled organizations.Served in or led nearly every facet of a CX operations: internal & outsourced customer & technical support, offering strategy development, launch readiness & product feedback, procurement & vendor management, instructional design & training, knowledge management, workforce management, quality assurance, reporting/data analytics, IT, HR, recruiting, & facilities.Proven track record of building high performing teams, driving increased quality, reduced costs and revenue growth. Recognized for developing relationships, networks and valuable strategic alliances. Strong organizational agility, communication, negotiation, analytical skills and ability to navigate ambiguity.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.