Kumaraguru Loganathan

Manager, Contact Center Technology @Priceline

Dallas-Fort Worth, TX, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2022 — Present

Manager, Contact Center Technology @Priceline

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IVR, Chat Bots, Social Media Chat/integrations(Whats App, Apple Business Chat, Google Business Messgenger, Twitter, Facebook etc) for Customer Service for Priceline.com Build and manage Priceline Customer Service and Sales Contact Center technologies for all Priceline contact centers globally. Manage/Support Flight GDS and other Hotel/Rental Car products for Contact Centers. User management for all users across all contact centers Globally (US, Central America, South America…

EDUCATION

N/A

SRM IST Chennai

Bachelor of Technology - BTech, Information Technology

N/A

Northwestern University - Kellogg School of Management

Product Strategy

SKILLS

Avaya ProductsAgile MethodologiesRequirements AnalysisQc ToolsApplication TestingTest CasesSqlVersion OneIvrHammerAgile EnvironmentAcdRoutingJiraAgile TestingJavaBusiness AnalysisCisco Systems ProductsCyara

ABOUT KUMARAGURU LOGANATHAN

Technology Management Professional with over 15 years of experience in Contact Center…

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