Richard Reveles
Shared Service Analyst @WillScot
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WORK HISTORY
Shared Service Analyst @WillScot
Phoenix, AZ, US
Pioneered the development and deployment of a company-first AI Agent using Copilot Studio to act as a specialized assistant for the Shared Services division.• Engineered the AI solution for deep data integration across critical platforms, including Salesforce and Snowflake, enabling reps to gather complex information instantly.• Established a foundational, scalable AI framework, positioning the project as the potential model for subsequent enterprise-wide deployment across the entire company.• Spearheaded all Customer Success KPI tracking and reporting, providing critical performance data for resource planning and management decisions.• Optimized CRM and ERP user efficiency by managing the upkeep of Salesforce dashboards and configuring precise SAP displays.• Developed and documented training processes for KPI reporting, and oversaw Quality Assurance (QA) monitoring to maintain high service standards.
EDUCATION
W. P. Carey School of Business – Arizona State University
Bachelor's degree, Business Administration and Management, General
ABOUT RICHARD REVELES
Arizona State University alum with a Business degree from the W.P. Carey School of Business currently specializing in selling storage and office solutions to general contractors. Previously, I spearheaded research, development, and much more for Sneaky Box, an innovative car product featuring signal-blocking technology. As an Assistant Manager at a local ACE hardware store, I successfully led the customer service team and honed my management skills.With over three years of experience in customer service, sales, and product development, I bring a hardworking, business-minded, and sales-savvy approach to every opportunity. I am actively expanding my skill set through Google\'s comprehensive Professional Data Analyst training program on Coursera, pursuing certifications in data analysis. This aligns with my goal of seamlessly transitioning from sales to a dynamic role in data analysis, where my blend of business acumen and newfound analytical expertise can drive innovative solutions and contribute to organizational success.My 15+ years as a student athlete, playing college basketball and competing throughout childhood, have created a passion for teamwork and a high level of coachability. I am enthusiastic about data, sports, the outdoors, technology, and personal finance. Let\'s connect and explore how my diverse skill set and eagerness to learn how I can contribute to your team\'s success.
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